Tarazz（聯絡我們）
如你有任何沒有在常見問題中得到解答的詢問，請與我們聯絡。請將你的參考號碼及身份證號碼作為電郵之主題，以便我們翻查你的資料，解答你的查詢。.

聯絡Tarazz 一般查詢, 請發電郵至以下地址 csoenquiries_hk@tarazz.com..
敬請留意我們的辦工時間（公共假期除外）
星期一至星期五：上午9.00至下午6.00 （格林威治時間＋ 8小時 為新加坡時間）

我訂購的商品遺失或不能追查，我該怎麼辦？
請于星期一至星期五（公共假期除外），上午9.00至下午6.00（格林威治時間＋ 8小時 為新加坡時間）致電我們的熱線1800 513 2689，我們的客户服務主任將加以協助。

New Tarazz Members
How do I sign up for a membership with Tarazz.com?
Please sign up on our registration page to be a member.

Step 1: Click on New Member



Step 2: Key in all Personal Particular and follow the steps.




Step 3: Please key in the “words verification” shown below.



Step 4: Read the term and condition and click “Accept” once you agree.

Your account will now be auto activated. Login and start 3 steps shopping to 3 continents.

What do I have to do upon receiving the registration email?
The registration email is for your own reference. Your account will be auto-activated once you register.

How do I change my mobile number after I have registered?
Go to “My Account”, and “Manage address book” to edit your phone numbers after login.

Existing Tarazz Members
I forgot my ID and / or password! How do I get it?
If you can't remember your ID or password, please click on Forget ID / Password on the login page of the site. You will receive an email notification on your ID and password.

Step 1: CLICK ON FORGOT UR PASSWORD)



Step 2: Key in your Email address, NRIC/FIN/Passport, verification code and click Submit.



Step 3: Please check your email for your temporary password. Please Re-login with your temporary password and change to your new/old password.

Tarazz Shopping Services

What is Tarazz.com?
Tarazz.com is an online shopping portal which allows you to shop from 3 continents - USA, Europe and Asia.

What are the unique features of Tarazz.com?

1. Ease of use. – 3 clicks to shop your online items.
2. Fixed Landed Price(Door to Door) on the fly -Product price, all domestic and international shipping charges all taxes and custom duties, etc have been included (for items up to 5kg) and displayed in your country's currency.
3. Multi purchases from various merchants in one single check out.
4. Exclusive products from ASIA’s premium merchants which have never been online before.

Why is it I cannot click to the merchant's site sign on / wish list/ promotion sign on?
You can only sign on the merchant’s portal through Tarazz.com as shown (show screen shot) once you are in the merchant's site through Tarazz.com please do not further sign on this merchant. Site as the link would not be valid.

I saw an item earlier on but it’s no longer there, can I still order it?
No. Our website follows merchants’ inventory status, thus, the items you’re looking for might be out of stock at Merchant’s stock list currently.

How do I go back to Tarazz at my Merchant’s site?
Please do not click the Sign in, Log-in or Shopping Cart (except for our Tarazz.com) in our Merchant site.

To return to Tarazz.com shopping cart, there’s an icon/link at the uppermost right or uppermost left of the browser and click on Tarazz Cart to return to the cart or to select another Global Merchant you want to go.

Is there any authentication process for placing an order?
You will receive an email and SMS that contains a verification code, almost immediately upon entering your credit card details and upon clicking on “Submit”. This verification code, valid for ten minutes, is required to complete the check out process. For another verification code, please refresh the page.

How would I know if my order has been processed if the site hangs?
Go to “My Account” and “Order History” for past and current order status.

How would I know the actual price of the product?
To see the actual price of goods, you need to click the image.







Tarazz Shipping & Delivery Services

Does my delivery address have to be the same as my credit card billing address?
No, they don’t have to be the same. The credit card billing address, however, needs to be as registered with the bank for authentication purposes.

Do you deliver worldwide?
We deliver orders from local and overseas to Singapore and Hong Kong currently. If you’ve any queries on other coverage destination, please do not hesitate to email us at csoenquiries_hk@tarazz.com.

What is the standard delivery time for orders?
The standard delivery turnaround time communicated to customer ranges from 7 to 14 working days upon goods received at our US hub.

I cannot find the merchants at Tarazz.com, what do I do?
You can email us your merchants URL and product description to us at csoenquiries_hk@tarazz.com for us to access and process your request.

How do I know if my order is successful or not?
You will receive an email notification titled “Order Confirmation” for your successful transaction(s). This email contains your order number and product details to show your order is being processed.

How do I know if my good(s) has arrived?
Our delivery personnel will contact you once the goods have arrived, to arrange for an appropriate time for delivery.

What happens when I’m not around when the delivery is made?
A Delivery Attempt Slip will be slot in at your doorstep notifying you the date & time the attempted delivery was made and you can self -collect at our office or alternatively you can call us to re-deliver to you at additional charges of SGD 6 /HKD 30 for items below 5kg.

What happens to the items that are not collected?
We will store the items for 30 days after which we have the rights to discard, dispose or auction the items at our discretion.

What happens if my order exceeds USD$2500 in value?
We will assist in filling up the Shipper Export Declaration (SED) on your behalf.

Tarazz Exchange & Return
I would like to cancel my order. Is there any way I can get a full refund for my purchase?
We will refund you if your item of purchase has not been processed yet. There will be administration charges of SGD 20 / HKD 100. Please contact us for any immediate actions as required.

My item of purchase is faulty. What should I do? You need to take the photo of the faulty item(s) and report to us within 24 hours upon receiving of goods. You are then required to send back the faulty product to Tarazz office only upon request. Our policy is subjected to each individual merchant’s policy.

For semi-precious stones, our Money Back Assurance (MBA) program applies. Upon confirmation that it is faulty, there will be payback within 24 hours.

For more queries, do not hesitate to contact our Customer Service Officer from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

What if the Merchant delivered the wrong items or quantity to me?
Tarazz only provides the means for you to consolidate your shipment to Singapore; we will liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items. Please note that each merchant has its own policy on the above matters.

How do I refund or exchange my goods with the merchants?
We shall not in any way be involved or concerned with any claim for refund, return, rebate or exchange of Buyer Item(s) in the Shipment. For all such Item(s), Buyer will need to inform us and we will assist to liaise and deal directly with the Merchant for any refunds, returns, exchange, rebates and money-back guarantee policy and/or procedures. All refund, returns, exchange, rebates and money-back guarantee policies and procedure will be in accordance to the Merchant’s policies and procedures. Once successful, that is, the merchants agreed on the goods return/exchange, we will inform the buyer accordingly.

For return of item or exchange, Buyer will need to pay for all shipment costs and any other charges for items to be return to the local mailing/delivery address as specified by Buyer.

Insurance

Are my goods insured?
All items purchased from the portals will be insured for up to the maximum of USD200 for damaged or missing goods. You need to show proof of damaged or missing items.

Must I pay for my insurance for my goods and when do I receive my compensation?
Insurance are free and you will receive the compensation within 1 working day once there is proof of the damaged or missing items.

Is the insurance coverage of USD$200 per item or per order basis?
The insurance coverage of USD$200 is for per consignment note.
Example: If you purchase a hi-fi system depending on the products, it will come in packages like remote, speaker, player etc. This consider as per consignment note.

當我在消遙購物樂購物時，如何能改善電腦之運作？
在未登入我們的網站前，我們建議你清除瀏覽器內之緩冲儲存。 如欲清除瀏覽器內之緩冲儲存： 在網路瀏覽器 7(IE)點擊「工具」，然後選擇「網際網路選項」，在瀏覽歷史中，點擊刪除，然後在删除瀏覽歷史框中，刪除文件檔及删除cookies按鈕。

當我在Tarazz.com網站時，為何我的瀏覽器這麼慢？
在未登入我們的網站之前，我們建議你清除瀏覽器內之緩冲儲存。在網路瀏覽器 7(IE)點擊工具，然後選擇“互聯網選項”，在瀏覽歷史中，點擊刪除，然後在删除瀏覽歷史框中，刪除文件檔及删除cookies按鈕。

第一步：點擊Tool工具，然後把滑鼠移向互聯網選項。




第二 步：在瀏覽歷史中，點擊刪除按鈕




第三步：點擊刪除全部，按鈕在密碼下方

完成以上之步驟後，務必把瀏覽器關閉再重开，假如看不到影像或者網頁不完整，請按F5以刷新瀏覽器并等網頁完全的下載。



為甚麼在amazon.com不能作任何選擇（尺碼，顏色等）
請待整網頁完全下載，在瀏覽器以下可查看下載之進度，否則，可於瀏覽器上方，點擊“觀看“及選“進度”

第一步：請待整網頁完全下載



第二步：在選擇完尺碼及顏色後，點擊“加入購物車”



為何我伺服器的連接被中斷？
我們的系統設定了20分鐘時限，所以20分鐘後你需重新登入。

為何在商品中出現“THAWTE”不當之信號？
請不用理會它，由於我們採用科技以提供完全抵岸價，所有商户均與Tarazz聯營，假如你有任何垂詢，請於辦公時間，星期一至星期五，上午9.00 至下午 6.00（公共假期除外） 致電我們的客户服務熱線。（格林威治時間＋8小時為新加坡時間）

為何我看不到我的廣告營幕？
請不用理會這錯誤，因為他們 只會在商户之網站內顯示。

在購物車內之商品會被儲存嗎？
我們有自動儲存的功能，但是，在購物車內的商品只會儲存兩天，如仍未結帳，商品將自動從購物車內消除。

甚麼是全部抵岸價？
所有在Tarazz.com購物網站顯示的價格均為全部抵岸價，它包括了：

• 商品價
• 運費－本地及境外
• 稅項－本地及境外(關稅，銷費稅 等)
• 保險費(每次訂購可享有高達US$ 200 之保險)
• 如需由媒體發展管理局清關的個別商品，則需支付有關之行政費用 。

不包括某些商品之應課稅及進口許可證

我如何查對商品之本地最後價格（在運進香港以前之價格）
香港有別於某些亞洲區的國家，其貨物銷售稅并未包括在貨物的售價內，要決定商家所出售商品之真正價格，顧客需考慮是否要支付銷售稅、本地之運費及手續費。

例子：當你把商品加入購物車內，所顯示之商品價格為US$ 34.99，但這并非全部之费用，當你準備結帳時，所需支付之商品價格、銷售稅、本地運費及手續費將顯示出來。

當你把商品加入購物車時：




進行結帳時


因此最終美國國內價格是44.44美元相比原顯示價格34.99美元 。

我們的全部抵岸價是甚麼？
全部抵岸價是你在商户網站中需支付所選購商品之最後定價。

利用以上之例子說明在Tarazz.com網站如何計算全部抵岸價：

我們之全部抵岸價為：
商品價值：US$34.99
運費及手續費：US$6.06
銷售稅：US$3.39
訂購總額：*US$44.44 ( esti HKD345.00)

境外運費：**HKD120.00（估值）

關稅/貨稅：HKD 25（估值）
全部抵岸價：HKD 490 (HKD345+HKD120+HKD25)

＊ 美元兑換港幣之滙率是根據每日之市場滙率計算，因此當两國貨幣之兑换率波動，商品的最後定價每天也隨之浮動。

＊ 價格將視乎商品之體積重量或貨物之靜止重量計算（采用較高者計算）。請注意全部抵岸價只用作計算重量至5 公斤之商品




全部抵岸價是否已固定？
凡所有商品重量少於5kg之全部抵岸價是固定的，而重量超過於5公斤之商品，你將會收到電郵通知所需支付之附加運費。

例子一： 假如商品之重量 為3公斤，那麼你只需支付全部抵岸價，而不用支付其他費用。

例子二： 假如商品之重量 為8公斤，顧客則除了需支付HKD 1,000之全部抵岸價(5公斤)外，仍需按電郵通知支付3公斤超額之運費（額外每公斤約需支付HKD 55）

每件商品之重量視乎物品之靜止重量或體積重量（採用較高者計算）

過重商品之收費是多少？
凡超過5公斤之商品，每額外1 公斤，將收取HK$ 55附加費。通常我們向商户訂購了商品後，才知道該商品是否超重，所以，我們的客户服務部將以電郵通知你實際之運費，并在收到超額之運費後，便安排運送。假如你希望在落實購買之前，知道商品是否超重，請致電我們的客户服務熱線。

在所選購之商品中，是否列明每項的費用？
所有顯示價格為全部抵岸價，它包括商品價，或需繳付之本地及境外運費、稅項及關稅等。

是否有最低購物額？
沒有，你在網上購物并沒有最低購物額。

我知道某些商品是以美元計算，而在購買車內的價格將會以港幣元結算，對嗎？
不是。對香港的客户，所有在商户網站上所顯示之價目，將以港幣顯示。

我如何運用Tarazz 獎勵金額？
你的金額總值將會自動顯示於你的登入頁上。（請參看圖片）




步驟 2:當按下“結帳”時，將顯示以下之營幕。



步驟3：無論用以支付商品之全部費用或抵銷部份費用，只需按入你想使用之Tarazz 金額，Tarazz 金額之餘数將於所有交易完成後顯示出來。

我能否使用Tarazz 金額支付部份或全部之費用？
可以。你可依照個人的意願，使用Tarazz 金額支付商品部份或全部之費用。

何種付款方式可以支付Tarazz之運費？
我們接受各主要信用咭付款。

為甚麼在商户之網頁上，某些商品，特別是特惠促銷品的全部抵岸價并沒有顯示出來？
假如網頁上有圖像或閃動的畫面，將不會顯示全部抵岸價。如欲通過Tarazz.com網站查看全部抵岸價，請不要點擊網頁上閃動的畫面，来查看該商品。

當我在支付過程中，電腦系統中途發生故障，怎麼辦？
在支付過程中，假若未能完成信用咭之付款程序，或者系統中途故障，請於早上9:00 至下午6:00致電我們的客户服務部1800-513 2689 （新加坡格林威治標準時間：加八小時 ）

為甚麼我的訂購不能通過，或我的信用咭付款一直不被接受？
一般的情況下，交易被拒絕是基於安全理由，請確保帳户地址，電話號碼與你的信用咭結單上之資料吻合，并在線上輸入信用咭上之帳户號碼、信用咭之類別、到期日及在信用咭最後三個数字之CCV號碼，假如問題仍然出現，請聯絡你銀行的信用咭熱線。

我的電郵需多久才能收到回覆？
我們將于兩個工作天內回覆你的電郵。

有關網站故障、產品詢問及運送查詢，是否設有客户服務熱線或電郵？ 有的。一般的查詢，可發電郵至 csoenquiries_hk@tarazz.com 或於星期一至星期五（公共假期除外）， 上午9.00 至下午 6.00（格林威治時間＋ 8小時 為新加坡時間）致電我們的免費客户熱線1800-513 2689 我們鼓勵客户以電郵查詢一般的問題。

假如我登出網站而沒有購物的話，在購物車內之商品是否會被除去？
你儲存在購物車內之商品，將會被存放兩天，假如兩天後仍未付款結帳，該商品將自動在購物車內清除。

結帳之前，在我的購物車內之商品，價格會變動嗎？（如果在儲存兩天的最長期限內）
不錯，在設定的兩天期限內，購物車內的商品會隨着外匯率的浮動而變更。在兩天後，商品便自動在購物車內被清除，請注意價格包括了燃油附加費。

Is there any way I can track and trace my items?
Yes, you can trace your package status through our site under Track and Trace.

Step 1: Login to your account


Step 2: Click on “Track & Trace”.


Can I send my purchases to more than one addresses for self-use and gifts?
Yes, you may select up to three delivery addresses within Singapore and Hong Kong for your purchases under one checkout.

Step 1: Login your account and click on "My Account"



Step 2: Click on "Add Alternate Address"


Step 3: Fill in all the particular and click on Save

What are the items that cannot be shipped to Singapore and Hong Kong?
Please refer to this link  under prohibited items